Now Geek Squad To The Rescue, To Surf, Save and Protect!

05/12/08

Geek Squad, the premium 24-hour technology help service, is launching five support and protect services for PC, laptop and mobile phone users on contract-free, flexible rates. Available from this week from the Carphone Warehouse or online at www.geeksquad.co.uk the new services are designed to serve and protect the needs of PC, laptop and mobile phone users for the lowest possible price. You decide whether to insure against lost or damage; ensure your phone or laptop functions as it should, or both options combined.

Available from £1.99 per month for phones and £2.99 for laptops, Geek Squad’s piece of mind service can save you pounds. Geek Squad follow a simple rule that every must-have gadget needs protecting. It’s estimated up to 10,000 mobiles are stolen every month in the UK*.

Compared to individually purchased insurance cover and technical support, Geek Squad’s Max service for mobile phones can annually save you up to £164. Furthermore, unlike traditional product warranties, Geek Squad’s laptop cover provides optional 0800 access to the legendary Geek Squad Agents who can pin-point a problem in seconds. Alternatively you can choose an e-mail trouble-shooting service offering detailed written advice.

Laptop users also access free McAfee VirusScan Plus and on-line file back up to protect important files or photos, and receive help setting up their internet connections, including security checking. All support services also come with an emergency loan modem, pre-loaded with £50 of free credit, offering you access on-the-go or a life-saving back up should your home connection fail.

Contract mobile phone users can protect their air-time minutes and latest touch handset against unauthorised calls, loss, accidental damage or theft from £5.99 per month. Technical support and insurance against accidental damage, loss or theft start from £1.99 per month for pre-pay customers. Non-contract users can insure their phone for a one off annual payment of £19.99.

Geek Squad’s Managing Director of Customer Relations Anabel Hoult said: “Initial desire for the latest phone or laptop can quickly turn to despair. Geek Squad’s aim is to remove the risk, cost and confusion of making the latest technology work for you, on terms that work for you.
For Laptops
Geek Squad Max (from £9.99)
Geek Squad’s premium desktop and laptop package
Offers unlimited remote support, online back-up to protect important files and photos, anti-virus software, internet set up and security check, and insurance against accidental damage or theft
Comes with an emergency loan modem with £50 free credit so members will have wireless internet on hand even if their home connection goes down
Purchased individually, the ‘hero’ bundle costs an estimated £284 a year, representing a saving of up to £164

Geek Squad Support (from £6.99 per month)
Offers unlimited remote support, online back-up to protect important files and photos, anti-virus software, internet set up and security check
Comes with an emergency loan modem with £50 free credit providing wireless internet on the go or when your home connection goes down
Offers laptop owners protection to the value of £188

Geek Squad Protect (from £2.99 per month)
Covers your desktop or laptop from accidental damage or theft and offers e-mail technical support and a loan modem in case your internet connection goes down
Service is contract-free so can be cancelled at any time

For Mobile Phones
Geek Squad Mobile Max (from £5.99 per month)
Insures pay monthly customers against loss, accidental damage, or theft
Protects you from up to £10,000 of unauthorised calls

Geek Squad Mobile (from £1.99 per month or £19.99 annual payment)
Offers pre-pay customers technical support and protection from accidental damage, loss or theft
* Metropolitan Police Statistics 2008